Your company’s call center is vital. Whether handling general queries or resolving major issues, it represents your business and can often be the reason why a customer decides to buy from you. On the flip side, any negative experience with your call center could cause customers to take their money elsewhere. So, the quality of customer service you provide through your call center is critical to your business’s continued success.… Continue reading
The rise of ecommerce is dramatically changing the future of warehousing, transforming how goods are stored, managed, and delivered. As online shopping becomes more popular, warehouses must shift quickly to meet the demands for lightning-fast fulfillment and amazing customer shopping experiences. This transformation goes beyond simply expanding storage space. It requires a complete reimagining of operations, technology, and workforce roles. Warehousing strategies are evolving into innovative and agile systems, using… Continue reading
The warehouse industry plays an important role in supply chain management, but its fast-paced nature can lead to significant risks. From operating heavy machinery to handling flammable materials, understanding and adhering to warehouse rules and safety regulations is essential for compliance and creating a safer work environment. Compliance with safety regulations goes beyond ticking boxes; it requires a deep understanding of guidelines and protocols. We'll review the key warehouse safety… Continue reading
Imagine a warehouse that not only stores goods but also actively contributes to the health of our planet. As the world deals with environmental challenges, the logistics industry is embracing sustainability in warehousing, redefining what it means to be efficient. In this context, sustainability isn't just a trend; it's a transformative approach that influences everything from energy consumption to waste management. Adopting eco-friendly logistics practices allows warehouses to reduce their… Continue reading
Warehouse roles and responsibilities are changing at a faster pace, reflecting the dynamic needs of modern supply chains. As technology advances and consumer expectations rise, the traditional functions of warehouses are expanding far beyond storage and inventory management. Today’s warehouses are becoming high-tech hubs where robotics and automation, data analytics, and real-time tracking play crucial roles in daily operations. This evolution is reshaping job roles, requiring workers to adapt to… Continue reading
In a year marked by economic fluctuations and shifting labor market dynamics, one sector stands out for its resilience: transportation and warehousing. According to the recent revisions by the Bureau of Labor Statistics (BLS), this sector added more jobs than initially estimated, standing out in a landscape where the broader U.S. economy saw significant downward adjustments in employment figures. This latest development highlights the importance of logistics jobs and the… Continue reading
The third-party logistics (3PL) and warehousing industry, once a booming sector fueled by the rapid growth of e-commerce, is now facing a pronounced downturn, with 2023 and 2024 becoming a few years to forget for 3PLs. In a year marked by economic uncertainty, industry players grapple with declining sales, a drop in new business leads, and intensifying competition. The ripple effects of these challenges are being felt across the sector,… Continue reading
Dealing with angry customers is just a day in the life of a customer support agent. Late deliveries, incorrect orders, faulty items—there’s a long list of things that can go wrong. Sometimes it’s your company’s fault, and sometimes it isn’t. Either way, it’s you who is responsible for calming down the customer, diffusing tension, and leading the conversation towards a peaceful solution. It’s not easy. But when you address angry… Continue reading
If you’re looking to grow your 3PL company and maximize your sales, you need to have a well-constructed sales strategy that is specifically designed to meet the challenges of sales in the logistics industry. However, this is easier said than done, as it involves having to stay on top of your existing leads and nurturing them into loyal customers while also attracting new leads. That’s why a crucial tool in… Continue reading
The customer shopping experience encompasses more channels than ever before — ecommerce, mobile apps, online marketplaces, social sites, and wholesalers, to name but a few. Omnichannel fulfillment strategies generate the end-to-end supply chain visibility you need to provide frictionless, error-free customer experiences across channels. With this enhanced visibility, you not only provide more transparent and holistic customer experiences. You also optimize inventory levels, lower storage and shipping costs, and facilitate… Continue reading
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