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We currently find ourselves smack-dab in the middle of a global crisis unlike any most of us have ever seen with our own two eyes. From mandatory lockdowns and social distancing to stock market nosedives and product shortages (finding toilet paper and bread is an ever-increasing challenge these days), COVID-19 has dramatically altered our everyday life in the short-term, and will no doubt influence the way we structure our lives... Continue reading
The COVID-19 pandemic is sending shockwaves throughout global supply chains, so it’s no surprise to learn that US and Canadian warehousing and fulfillment industry is experiencing significant impact as well. In order to gauge the short-term ramifications of this deadly virus on fulfillment providers throughout the US and Canada, we conducted a poll of the 600+ warehouses in our network. In the poll, we asked these five questions: Are you... Continue reading
In January 2020, we conducted our annual warehouse costs and pricing survey. This year, our participation numbers continued to grow, and we would like to sincerely thank every warehouse who participated in this year-long survey. Before we jump into the results, let's talk about some of the assumptions we made during the process of the survey. For starters, we didn't record which answers were associated with which warehouse. This allowed... Continue reading
Seeing the progress of your business as it grows can be a rewarding and exciting experience. However, business growth comes with several challenges. For many companies, one of these challenges revolves around fulfillment options. The following information discusses the seven key signs that you're about to outgrow your current fulfillment provider. If your company fits one or more of these scenarios, then you should begin planning ahead to secure more... Continue reading
It takes a village to raise an e-commerce business. The good news is that when e-commerce successes happen, they come with significant gains for the people who help make products and those who get them to customers on time.  Red Stag Fulfillment is one such logistics and order fulfillment company that is turning valuable work supporting e-commerce businesses into an expansion. The company broke ground on a 313,000-square-foot extension that... Continue reading
What all is involved in the Receiving Process? Receiving product into the warehouse is arguably the most important step in the fulfillment process. If inventory isn’t recorded accurately, mistakes will most certainly follow – resulting in everything from stock outs as well as order mis-picks.  "Everything else within the fulfillment operation will literally fall apart if your outsourced 3PL (third party logistics) warehouse doesn’t have a rock-solid receiving process," according... Continue reading
End User Support Services for Order Fulfillment When it comes to warehousing, customer service means different things to different people. When some people think of customer service, they think of what is known as “end user” customer service or outsourced customer support. This service occurs between your client (or end user) and your customer support team, whether that team is in house, outsourced by you, or outsourced by your warehouse.... Continue reading
The foundation of success for a fulfillment company is efficiency. Failure to focus on improving efficiency can result in order delays, low levels of customer satisfaction, and client abandonment. Below are five strategies to help you speed up fulfillment and delight your customers. 1) Adjust inventory in accordance with your promotions. Most commercial businesses launch seasonal or product-specific promotions on a regular basis. One of the best ways you can speed up fulfillment... Continue reading
Are you vowing to follow the 3PL industry more closely or expand your knowledge of the logistics industry in the new year? The third-party logistics industry is complex, especially for small business owners without prior storage or shipping experience. One of the best ways to stay on top of evolving trends and learn more about the industry is to read 3PL blogs. We want to help you find answers to... Continue reading
In December 2018 and through January 2019, we conducted our annual warehouse costs and pricing survey. This year, we polled around 600 warehouses and had even more participation than in 2017, and we’d like to thank everyone that took the time to fill out the confidential survey. Before we launch into the results, it’s important to point out some of our assumptions. First, we did not record which answer was... Continue reading