End User Support Services for Order Fulfillment When it comes to warehousing, customer service means different things to different people. When some people think of customer service, they think of what is known as “end user” customer service or outsourced customer support. This service occurs between your client (or end user) and your customer support team, whether that team is in house, outsourced by you, or outsourced by your warehouse.… Continue reading
The foundation of success for a fulfillment company is efficiency. Failure to focus on improving efficiency can result in order delays, low levels of customer satisfaction, and client abandonment. Below are five strategies to help you speed up fulfillment and delight your customers. 1) Adjust inventory in accordance with your promotions. Most commercial businesses launch seasonal or product-specific promotions on a regular basis. One of the best ways you can speed up fulfillment… Continue reading
Are you vowing to follow the 3PL industry more closely or expand your knowledge of the logistics industry in the new year? The third-party logistics industry is complex, especially for small business owners without prior storage or shipping experience. One of the best ways to stay on top of evolving trends and learn more about the industry is to read 3PL blogs. We want to help you find answers to… Continue reading
The main function of any warehouse is to store and dispatch goods. The more effectively you can do this, the more profit you will make. By using the best infrastructure, equipment, and operational processes, you can maximize your warehouse’s order fulfillment efficiency, both now and into the future. We have devised some key tips to help make sure you achieve this. Motivate Your Employees Many warehouse positions are not the… Continue reading
E-commerce fulfillment is extremely fast paced and consumers have high expectations. From next day and same day delivery to quick answers to questions, todays’ consumers demand logistics services at a level never seen before. If you outsource your fulfillment, working with a company that is able to meet and exceed these expectation levels is no longer a ‘nice to have’ but rather a necessity. One of the best ways to… Continue reading
The e-commerce marketplace is crowded with competition and building long term relationships with satisfied customers is a key strategy to maintain a successful business. Fulfillment operations hold a prominent place in this chain of satisfaction. As a third party logistics provider, you can help your clients improve their performance, which will improve both the client relationship with the customer and your relationship with the client. To ensure you provide your… Continue reading
Free shipping: it's an expected offering for many of today's customers, who are unwilling to feel as though they're paying more for an item than they would pay in stores. There's just one problem: shipping isn't really free, and it is retailers who are forced to contend with those prices. What's the real cost of free shipping to retailers? What kind of impact does it have on the bottom line--and… Continue reading
In August, we conducted our annual warehouse costs and pricing survey. This year, we had more participation that ever, and we’d like to thank everyone that took the time to fill out the confidential survey. Before we launch into the results, it’s important to point out some of our assumptions. First, we did not record which answer was associated with a particular warehouse. This was done to allow vendors to… Continue reading
Ask experts like Entrepreneur Magazine, and you might think that fulfillment services do nothing more than handle "the process of receiving, packaging and shipping orders for goods". Yet, fulfillment services are much broader than that. In this article, we are going to look at the ways that modern fulfillment services have branched out, and in some instances, how they transitioned entirely from another form of business into a fulfillment service.… Continue reading
No doubt you've seen plenty of analysis in the business world about real-time technologies and how it's bringing more immediate results to companies. Whether it's real-time metrics, marketing, or communications – bringing more immediacy to customers and business associates helps companies make smarter decisions for the future in our fast-paced world. Similarly, real-time information is critical in your supply chain as well. At the heart of your warehousing and fulfillment… Continue reading
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