Shipbob Reviews and Ratings

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When looking for fulfillment services, you won’t have trouble finding them online or off. Many services are available online now, making it easier for startups to ship their products without significant investments.


One of the most popular of these services is ShipBob. As a fulfillment service designed specifically for startups and small businesses, they’ve offered fast logistics for the last five years to eliminate huge storage costs.

Before using their service, you might want to read some reviews first. While ShipBob usually receives positive reviews, they also have a few negative opinions that could confuse you on a final decision.

What Does ShipBob Excel In?

According to cumulative reviews of ShipBob, you’ll see that customer service is their strongest suit. This is always an important aspect to any fulfillment service, whether it’s in a physical warehouse or online.

Communication is going to become important when working with outsourced fulfillment since you’ll likely be working with them for years. You always need to know whether your customers are going to receive their orders on time, and ShipBob makes this a priority.

They extend their customer service by providing personalized services to ensure package recipients are satisfied.

Even more significant is the company lets their business customers easily integrate ShipBob with eBay, Amazon FBA and FBM, and Shopify fulfillment stores.

It also helps that they offer two-day shipping, no matter where the small business is in the country.

Where Can ShipBob Improve?

You’ll find some reviews saying ShipBob might need more room to grow. Some say they can’t really handle large volumes of orders. Other reviews say the company broke items or brought a loss of inventory.

While these are minor incidents, it’s often indicative of a younger company trying to keep up with growth. Since ShipBob has only been around a few years, they haven’t had as much experience as some of the other more established companies in the fulfillment industry.

Even so, it’s perhaps a lesson that if your own small business is starting to take on large order volumes, it may be good to compare ShipBob with other more established fulfillment centers.

To make your final decision, you’ll want to take time to read more detailed information in various ShipBob reviews.

ShipBob Reviews on Yelp

With 22 total reviews available about ShipBob on Yelp, you’ll see their total review score comes out to three stars out of five. Read through some of the reviews and you’ll see more information about what customers experienced.

As with most online reviews, you’ll find polar opposite opinions of either effusive praise about their services, or negative comments about lost inventory and bad customer service.

The positive reviews talk about ShipBob’s speed, reliability, and savings for struggling startups. Negative reviews say their lack of execution on certain matters sometimes leads to headaches.

ShipBob Reviews on Facebook

On Facebook, ShipBob gets a cumulative score of 4.3, though you’ll find some of the same complaints as on Yelp. In some of these reviews, it’s sometimes mentioned shipping fees are inconsistent.

What makes ShipBob stand out there, though, is they personally respond to all negative reviews. They work hard to make sure these issues become resolved. In this regard, you could look at these negative experiences as a company still growing to handle heavy demands.

ShipBob Reviews on TrustPilot

On TrustPilot, ShipBob fares a little better on reviews. They have a top score of 8.5 out of 10 there.

When you visit the review page, you’ll see all of the positive reviews first. One reviewer says: “The costs may be a little high, but worth paying for the simplicity of fees and working with them.”

Another review says ShipBob truly understands what clients are looking for and does their best to make it happen.

Going on these reviews, you can see ShipBob is trying hard to excel. They succeed most of the time, though always vet a provider carefully before selecting any fulfillment service. If you want help with selecting the best fulfillment company for your business, fill out one of our online forms now and our fulfillment experts will hand-pick top companies for you.

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What Our Customers Say About Us And Our Work

Jo-Ann Hill

I want to say thank you for your help in finding a warehouse so quickly. Your service was amazing. I received replies the same day and have selected a company that will work well for us. I definitely recommend your services.

Vee Zeniuk

I wanted to express my gratitude for your services and let you know that it was a very enjoyable experience! We have selected one of the companies and they are awesome!


You are doing such a great job and this service that you provide is a life saver for people especially startups like me....We cannot spend budgets on researching as much as the big firms can...and you provide us one stop solution which will answer all our questions.

Joyce Sloss

I just wanted to let you know that I selected one of your vendors as our fulfillment house. They can do what we need and we’re looking forward to working with them. They can handle our “special projects” fulfillment, which was key to our decision in bringing them onboard. I appreciate this service. It was great for our company.

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I didn’t know there was so much difference in fulfillment companies — this was my first time in need of this sort of service. After a Google search I luckily stumbled upon They saved me an incredible amount of time and money. Within minutes I had a couple of emails from good companies that fit my situation. I am very appreciative of their help.

Eric Kolb

Warehousing and Fulfillment was the perfect matchmaker in finding us a fulfillment partner. They provided several great options, all of whom were very responsive and willing to take the time to talk through our needs. We ended up going with W&F’s top match and we couldn’t be happier. I highly recommend W&F, particularly to anyone whose business relies on a strong fulfillment partner.

Paul Sauer

We were having multiple issues with our 3PL fulfilling warranty replacement parts. Our company needed to make a change and make one fast. I reached out to to facilitate my search for a reputable, service oriented 3PL that can handle the demands of a highly seasonal business to pick, pack and ship parts quickly. I received several qualified 3PL leads that matched what we were looking for. After reviewing and speaking with many one stood out from the rest, and we found a great partner. We could not recommend enough.

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Denis Mills

We found the perfect third-party fulfillment vendor through insightQuote. We never would have found them on our own. We can’t thank you enough and our customers thank you too.

Sarah De Munck

Thanks for all of your help. This was a huge undertaking for us and your guidance was extremely helpful!

Gwynne MacHattie

Thank you so much for your excellent service. We have chosen one to go forward with. This has saved us a great deal of time.

Ash Cook

They really listened to our requirements and then matched us with great vendors that could meet our specific challenges.

Corky Bless

I just wanted to say thank you so much for setting me up with these vendors. I have found pricing better than I ever expected to find.

Brian Chui

Legit, this was such a good experience ... I was shocked how fast the vendors contacted me and got the ball rolling. This was such a pleasant experience

Donald Willick

What an awesome service. A problem I fought with daily for over 3 weeks, solved in less than 24 hours.