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When looking for fulfillment services, you won’t have trouble finding them online or off. Many services are available online now, making it easier for startups to ship their products without significant investments.
One of the most popular of these services is ShipBob. As a fulfillment service designed specifically for startups and small businesses, they’ve offered fast logistics for the last five years to eliminate huge storage costs.
Before using their service, you might want to read some reviews first. While ShipBob usually receives positive reviews, they also have a few negative opinions that could confuse you on a final decision.
According to cumulative reviews of ShipBob, you’ll see that customer service is their strongest suit. This is always an important aspect to any fulfillment service, whether it’s in a physical warehouse or online.
Communication is going to become important when working with outsourced fulfillment since you’ll likely be working with them for years. You always need to know whether your customers are going to receive their orders on time, and ShipBob makes this a priority.
They extend their customer service by providing personalized services to ensure package recipients are satisfied.
Even more significant is the company lets their business customers easily integrate ShipBob with eBay, Amazon, and Shopify fulfillment stores.
It also helps that they offer two-day shipping, no matter where the small business is in the country.
You’ll find some reviews saying ShipBob might need more room to grow. Some say they can’t really handle large volumes of orders. Other reviews say the company broke items or brought a loss of inventory.
While these are minor incidents, it’s often indicative of a younger company trying to keep up with growth. Since ShipBob has only been around a few years, they haven’t had as much experience as some of the other more established companies in the fulfillment industry.
Even so, it’s perhaps a lesson that if your own small business is starting to take on large order volumes, it may be good to compare ShipBob with other more established fulfillment centers.
To make your final decision, you’ll want to take time to read more detailed information in various ShipBob reviews.
With 22 total reviews available about ShipBob on Yelp, you’ll see their total review score comes out to three stars out of five. Read through some of the reviews and you’ll see more information about what customers experienced.
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