Founded in 2005 by Dan, a former IT and supply chain executive, this company was created to support technical innovators from Harvard and MIT by providing an e-commerce and distribution platform. In 2006, Bob joined, bringing a deep background in manufacturing management and helping the company adopt lean manufacturing principles. Over time, they attracted offshore companies needing U.S. fulfillment support and U.S. companies looking to outsource their fulfillment operations. Operating out of a 40,000 sq. foot former jewelry manufacturing building in Plainville, Massachusetts, near the intersections of US routes 1, 95, and 495, the company maintains trusted client relationships and strives for high standards. Specializing in third-party fulfillment and logistics management, they offer full-service warehousing and distribution. By outsourcing fulfillment, clients can focus on growth, conserve capital, and ensure their business can scale rapidly and smoothly.
I couldn't be happier with the service provided by the folks at this fulfillment center. Dan runs a smooth operation and treats my inventory and customers as well as I would myself. With all the warehouses offering highly impersonal services, it's nice to work with a company that I can trust and speak to real people when I need support.
We switched over to Shopify + their own integration a few years ago and it has been fantastic. Transparent communication from order to fulfillment means I spend virtually no time having to oversee our customer service process. The couple of times a glitch has appeared, the folks there have dealt with it (and solved it) immediately. Highly recommended no matter what your sales volume is.
The team treats every customer order, packaging request, and occasional issue with same sense of urgency and detail that I did. …I am very impressed with their level of service and highly capable staff to deal with not only day to day business, but also unique one-off requests. Tap My Trees partnership with this fulfillment center has shifted my focus from handling transaction to growing sales.
This fulfillment center is absolutely THE BEST! I have worked with multiple fulfillment centers and always had problems, with them, I don't need to worry! Everything runs smoothly, they are VERY responsive, speedy, KIND and flexible. I couldn't say enough good things and feel very confident my products are in great hands with them. Highly, highly, highly recommend! You won't regret it!
They are an efficient and accurate warehouse and fulfillment facility. Every member of the team is knowledgeable and attentive. Their customer service is fast and personal. Lead time is short and our Magento orders are processed quickly, with shipping emails going out the same day. They want to work with us to succeed. There has never been a moment in 10 years that we have thought of switching again. They are the solution!
I wanted to provide recognition to the team for timely shipment of TMT orders. Web (Shopify) orders are getting shipped same day... Big thanks for this, as maple sugaring is very seasonal, and timely shipping is a competitive advantage for TMT... could not have shipped faster from my basement!
After interviewing a half a dozen fulfillment centers across the country I decided to go with this center. I just got the best vibe from them and I'm typically good at reading people. I was brand new to e-commerce and had a lot to learn and needed a company that would hold my hand thru the process. Fast forward 4 years later I now have 3 Shopify stores with them grossing several million dollars a year. They couldn't be more instrumental in growing my business! They are true partners and really care about their clients. They are experts in working with entrepreneurs and have experience working with all different types of businesses. Dan, Bob, and their team are extremely knowledgeable about the platform and all its workings. I find this to be very important because although most fulfillment companies have worked with Shopify, they aren't that well versed on them which can create huge errors with shipping and inventory management. That's the last thing you want when growing your business. They are not only experts in multi-channel shipping, but also have many checks and balances with both receiving in and shipping out product and have even caught many of my mistakes ahead of time. I rely on them a lot and this has allowed me to grow my business exponentially over a short amount of time. Their customer service is unbelievable and it shows that they really care about their clients on both a professional and personal level. The company's fees are also some of the lowest in the industry because they realize that small businesses in growth mode need to have low overhead. They have been the single best and most important thing I've done for my company!
I was going to write the ultimate rave review for the company but the "comic book treasures" folks just in front of us caught the spirit of it entirely. All I can say is ""DITTO!"" and ""BRAVO!"" Many thanks Dan and Crew!
We are a new manufacturer also new to eCommerce, and they brought us up to speed gently and efficiently. It is reassuring to have a competent logistics partner given our own challenges to scale.
When Cuppow first started, we were totally unprepared for the realities of managing our own fulfillment. They were able to on-board us quickly and efficiently, accommodating to all of the challenges that a rapid scale-up for our start-up required. Without their knowledge and professional ability, we would not be in business today.
Their integration is truly seamless. Shopify orders are imported into their in-house dashboard and shipped out automatically. Also, their management and customer support is absolutely phenomenal. Management is open to feedback regarding improvements to their systems. Customer service is extremely professional and responsive. I've been working with them for three years now and I'm confident that my business would be not where it is without the support of their team.
You guys are the yin to my yang. Together we make an unstoppable team.
This is great, the transition was smoother than I ever imagined. Should have done this a long time ago.
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