The company is a seasoned provider of transportation services, offering expertise in ground and air freight, domestic and international shipping, fulfillment, and trade show logistics. Founded in 1992 with a single truck and a vision for success, the company has grown into a trusted multimillion-dollar operation known for its responsive service and client-focused approach. With nearly 30 years of experience, this provider aims to build direct partnerships with clients to meet their evolving business needs effectively. They promise to handle logistics with utmost care and transparency, ensuring client satisfaction through their commitment to responsiveness and dedicated service.
BACKGROUND 1. Please describe your company and position. I am the Domestic Logistics Manager of a footwear company. 2. Describe what your company does in a single sentence. We are a footwear focused specialty retailer and branded company with more than 1,400 stores in the U.S., Canada, the U.K. and Republic of Ireland. OPPORTUNITY / CHALLENGE 3. What specific goals or objectives did you hire the logistics company to accomplish? -Provide sorting of our merchandise -Final mile delivery to our stores. SOLUTION 4. How did you find them? Recommendation 5. Why did you select them as a logistics partner over others? -Pricing fit our budget -Good value for cost -Company values aligned 6. How many teammates from them were assigned to this project? 2-5 Employees 7. Describe the scope of work in detail. Please include a summary of key deliverables. They sorted and segregated our merchandise when it arrived at their facility and provided final mile delivery to stores across southern California and Nevada. RESULTS & FEEDBACK 8. What were the measurable outcomes from the project that demonstrate progress or success? Speed of deliveries. 9. Describe their project management. Did they deliver items on time? How did they respond to your needs? The project management was very professional from beginning to end 10. What was your primary form of communication with the company? -Virtual Meeting -Email or Messaging App 11. What did you find most impressive or unique about this company? They know their business and how to serve their customers. 12. Are there any areas for improvement or something the company could have done differently? N/A
BACKGROUND 1. Please describe your company and position. I am the Senior Director of Operations of MISSION 2. Describe what your company does in a single sentence. Mission manufactures and sells cooling apparel and gear to both retailers and consumers. OPPORTUNITY / CHALLENGE 3. What specific goals or objectives did you hire the logistics company to accomplish? Store product -Pick, Pack, and Ship within pre-defined SLAs -Virtual Assistance (VA) work - Display Builds SOLUTION 4. How did you find them? Referral 5. Why did you select them as a logistics partner over others? -High ratings -Pricing fit our budget -Great culture fit -Company values aligned 6. How many teammates from them were assigned to this project? 2-5 Employees 7. Describe the scope of work in detail. Please include a summary of key deliverables. -We partnered with them to store, perform VAS work, and do fulfillment activities. -We store upwards of 7,000 pallets in their warehouses -They perform VAS work - Building displays from corrugate, loading them with product, and storing for shipment -They perform our retail fulfillment to several national and regional retailers. They route and follow compliance guides to ship in full and on time. RESULTS & FEEDBACK 8. What were the measurable outcomes from the project that demonstrate progress or success? -Lower chargebacks from our retail partners -Speed from VAS work assigned to completion -On time and in full rates 9. Describe their project management. Did they deliver items on time? How did they respond to your needs? My favorite line is we ask them to jump and they say "how high?". As a company that operates like a start up, we have asked them to do or perform in ways that aren't a straight line. They always adapt to our needs and do everything they can to make us successful. 10. What was your primary form of communication with the company? -Virtual Meeting -Email or Messaging App 11. What did you find most impressive or unique about this company? The talent at our warehouse location. The immediate team that supports Mission are intelligent and hardworking. Always ready to get our orders moving and have amazing attention to detail and help us perform better. 12. Are there any areas for improvement or something they could have done differently? Nothing to note on outside of physical locations - would love to see more locations in the US (East Coast & Mid-West).
BACKGROUND 1. Introduce your business and what you do there. I’m the vendor compliance manager for Altar’d State. We’re in the women's fashion retail industry and operate in most of the continental US. We cater to women at every stage of their lives and multiple milestones — from early adulthood to motherhood. We also have wedding brands. OPPORTUNITY / CHALLENGE 2. What challenge were you trying to address with this logistics provider? We engaged the company as our third-party logistics partner. SOLUTION 3. What was the scope of their involvement? Around 90% of our apparel products flow through them. They help us facilitate product processing for our 130 store locations across the US and e-commerce fulfillment centers. They can handle the remainder of our products, but we process that out of Tennessee. 4. What is the team composition? I’ve worked with Dan (COO), Spencer (VP of Business Development), and Ed (President). 5. How did you come to work with them? We already had a logistics provider in California. However, we looked elsewhere because they could not meet our service requirements. We had a formal RFP process, identifying 4–5 potential partners. Our team chose them as a logistics partner due to their favorable pricing and environment, which was focused on continuous improvement and clean methodology. Compared to others, they also had cleaner facilities, good staffing, and teammates who were involved and aligned closely with our company values. After hiring them, we went through a formal contract negotiation. 6. How much have you invested with them? Our investment has been around $1.1 million. 7. What is the status of this engagement? We started working with them in October 2022, and it’s ongoing. RESULTS & FEEDBACK 8. What evidence can you share that demonstrates the impact of the engagement? Our internal KPI is focused on the level of service (LOS), which refers to how quickly the company gets our product out when it arrives at their facility. Our threshold is 24 hours, and we require their team to be 98% or above. So far, they’ve exceeded our expectations. They process our products within 24 hours. Overall, the quality of their work is good. 9. How did they perform from a project management standpoint? They have a fully staffed IT team that helps us with our installation projects, and they can hit all deadlines. To communicate, we typically use emails and phone calls. We use emails to communicate any issues. I have a great relationship with their four on-site managers, so if I give them a phone call, they respond or give me a call back quickly. Overall, we’re a bit needier than the usual customer, but they do a great job getting back to us and resolving our issues. 10. Are there any employees from the service provider's team that you would like to give a shout-out to in this review? Most of their executive team has been truly helpful throughout the entire process. Dan and Spencer have been fantastic partners. They’ve worked with us to renegotiate the pricing. They only have 50% of the volume, and they’ve worked hard to capture all of that. Moreover, they’ve helped us implement new technologies. These teammates have been incredibly instrumental in the partnership’s success. 11. What did you find most impressive about them? I’m impressed with their ability to process the volume we send them in a short amount of time. Being in the fashion industry, we have difficulty forecasting volumes accurately. Sometimes, we ship a lot more than we say we will, which surprises them. However, they can still process them without delay. 12. Are there any areas they could improve? We’ve had communication problems when identifying quality issues via email. These issues happen whenever new processes are implemented, which is understandable. They also actively work to resolve problems as long as we bring them up. 13. Do you have any advice for potential customers? Ensure that your company values align with those of the company. In our case, we’ve wanted a company with critical thinking, a focus on continuous improvement, and a methodology where they can quickly pivot and adapt to any situation — their team fits this mold perfectly. This has allowed us to drive efficiencies within our business and reduce our costs.
BACKGROUND Introduce your business and what you do there. 1. I’m the CEO of KOUBOO LLC. We import home decor and furniture and resell them in the US online market. OPPORTUNITY / CHALLENGE 2. What challenge were you trying to address with this logistics provider? We engaged the company to be our logistics partner. SOLUTION 3. What was the scope of their involvement? Initially, we had to move our entire inventory from our old location to their location. I was barely involved—I only provided some information, and they facilitated everything for me. At present, the company receives our overseas containers, unloads them, and warehouses all the merchandise. They also fulfill orders coming electronically, pick and pack the orders, and ship them out to our end customers. 4. What is the team composition? I’ve dealt with their president for the negotiation of the agreement. My current point person is their e-commerce director, who has helped us move from one warehouse to another. 5. How did you come to work with them? I had a previous logistics partner who provided the same services for us, but that company was liquidated. Then, I was referred to to the current logistics partner by a former employee of the previous logistics company. We started our conversations, and once we had a service-level agreement (SLA), we decided to move our entire inventory and logistics operations to them. 6. What is the status of this engagement? The partnership started in March 2024, and it’s ongoing. RESULTS & FEEDBACK 7. What evidence can you share that demonstrates the impact of the engagement? We’ve defined KPIs in the SLA, and the company has exceeded most of these KPIs, which are largely related to accuracy and speed. They’re performing better than expected. Overall, the quality of their work is good. 8. How did they perform from a project management standpoint? We have no problems with project management. To communicate, we use phone calls, emails, and occasional in-person visits. 9. What did you find most impressive about them? They deliver high-quality services, and their speed stands out — they’re pretty quick. 10. Are there any areas they could improve? Their administrative and accounting processes are a little bit slow. 11. Do you have any advice for potential customers? Communicate your expectations upfront and clearly.
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