Xpert Fulfillment Reviews & Ratings

Are You Considering Xpert Fulfillment? Find Out About Their Services, Facilities, Reviews, and Ratings

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Who is Xpert Fulfillment?

Xpert Fulfillment is a third-party logistics provider that offers a range of services to businesses looking to outsource their fulfillment needs. In this review, we’ll provide a comprehensive overview of Xpert Fulfillment’s pricing, facilities, services, and software, as well as user reviews to help you decide if they might be the right fulfillment partner for your business.

Xpert Fulfillment

Xpert Fulfillment is an order fulfillment company located in Benzonia, Michigan. Xpert is a boutique, single location, fulfillment provider that helps companies of all shapes and sizes, ranging from startups to Fortune 500 businesses. Founded in 2007, the company has grown to over 500 customers (which is a large number of clients for a boutique fulfillment center). The company helps both US and European e-commerce companies alike.

Xpert Fulfillment Pricing

Xpert Fulfillment prides itself on its low fulfillment rates. The company offers competitive pricing with a per-item fee plus storage fees, and discounts for high-volume clients. In addition, Xpert advertises heavily that it has No minimums, No setup fees, No account processing fees, and No receiving fees (as a point of note, view our article on fulfillment pricing to see why you should be cautious about fulfillment centers advertising that they do not charge certain fees). Xpert has detailed information on its website about its fulfillment pricing, including discount rates for companies shipping over 2,000 orders per month. Xpert Fulfillment also claims to price match against any other fulfillment center.

While their pricing structure is straightforward, there may be additional fees associated with certain services or requests. Overall, their pricing model is ideal for businesses with moderate to high-volume orders.

Xpert Fulfillment Facilities

Xpert Fulfillment operates over 100,000 square feet in storage space in Michigan, featuring cutting-edge technology and automated systems to enable timely and precise order fulfillment. While it may suffice for some businesses, larger companies with large inventories may require more space.

Furthermore, their central location is helpful for many companies, as it streamlines outbound shipping transit times and costs for companies that ship all across the US. However, its northern location may not be fully ideal for US distribution, whereas injection of orders into Canada (and specifically the greater Toronto area) will be maximized.

Xpert Fulfillment Services

Xpert Fulfillment offers a range of services, including pick and pack, kitting, assembly, and custom packaging. The company can integrate with virtually any online shopping cart, and specializes in a wealth of industries, including:

While their services are comprehensive, there may be limitations on customization and unique requests. Overall, their services are suitable for businesses with moderate to high fulfillment needs.

Xpert Fulfillment Software

Xpert Fulfillment offers user-friendly software capabilities, with integration with a wide range of popular ecommerce platforms like Shopify, WooCommerce, and Amazon. However, their reporting and analytics features may not be as advanced as other providers. Overall, their software is ideal for businesses seeking straightforward and easy-to-use software capabilities.

Pros of Xpert Fulfillment

  • Competitive pricing – Xpert Fulfillment offers a cost-effective pricing structure, including a per-item fee plus storage fees and discounts for high-volume clients.
  • Experienced staff – Their knowledgeable and professional staff provide personalized service to clients.
  • Range of services – Xpert Fulfillment offers a variety of customizable services, including pick and pack, kitting assembly, and custom packaging.
  • User-friendly software – Their software is accessible and provides real-time updates, as well as integration with many popular eCommerce platforms like Shopify and Amazon.
  • No long-term contracts – Xpert Fulfillment offers flexibility with no long-term contracts, minimum order requirements, or setup fees.

Cons of Xpert Fulfillment

  • Potential hidden fees – Some customers have reported unexpected costs associated with additional services or requests, which can increase the overall cost of using Xpert Fulfillment.
  • Limited facility space – Xpert Fulfillment operates a 100,000 square foot facility in Michigan, which may not be sufficient for larger businesses or those with extensive inventory requirements. Furthermore, split location of inventory isn’t a possibility with Xpert Fulfillment with their one location presence.
  • Limitations on customizations – There may be limitations on customization and unique requests, which may not meet the needs of businesses seeking a highly personalized approach to order fulfillment.
  • A perceived preference for higher volume – Smaller companies and startups may find that Xpert isn’t as interested in their business, as their is a bit of a focal point towards larger companies and volume shippers, which is common once a company grows.
  • Service capacity – Xpert claims to have over 500 customers, which means there are a lot of accounts under one roof. This may make customized service challenging with so many customers to service.

User Reviews for Xpert Fulfillment

Xpert Fulfillment has an average rating of 4 out of 5 stars based on user feedback from various sources. Customers have praised their quick and efficient order fulfillment, knowledgeable staff, and excellent customer service. However, negative reviews have also mentioned potential hidden fees and occasional delays during peak seasons. Furthermore, reviews online are minimal, which is surprising considering they have over 500 customers. This may be reason to dig deeper if you’re considering using them.

Overall, Xpert Fulfillment has generally positive user reviews with some areas for improvement mentioned by some customers.

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What Our Customers Say About Us And Our Work

Jo-Ann Hill

I want to say thank you for your help in finding a warehouse so quickly. Your service was amazing. I received replies the same day and have selected a company that will work well for us. I definitely recommend your services.

Vee Zeniuk

I wanted to express my gratitude for your services and let you know that it was a very enjoyable experience! We have selected one of the companies and they are awesome!


You are doing such a great job and this service that you provide is a life saver for people especially startups like me....We cannot spend budgets on researching as much as the big firms can...and you provide us one stop solution which will answer all our questions.

Joyce Sloss

I just wanted to let you know that I selected one of your vendors as our fulfillment house. They can do what we need and we’re looking forward to working with them. They can handle our “special projects” fulfillment, which was key to our decision in bringing them onboard. I appreciate this service. It was great for our company.

Jeffrey Schmidt

I didn’t know there was so much difference in fulfillment companies — this was my first time in need of this sort of service. After a Google search I luckily stumbled upon WarehousingAndFulfillment.com. They saved me an incredible amount of time and money. Within minutes I had a couple of emails from good companies that fit my situation. I am very appreciative of their help.

Eric Kolb

Warehousing and Fulfillment was the perfect matchmaker in finding us a fulfillment partner. They provided several great options, all of whom were very responsive and willing to take the time to talk through our needs. We ended up going with W&F’s top match and we couldn’t be happier. I highly recommend W&F, particularly to anyone whose business relies on a strong fulfillment partner.

Paul Sauer

We were having multiple issues with our 3PL fulfilling warranty replacement parts. Our company needed to make a change and make one fast. I reached out to WarehousingAndFulfillment.com to facilitate my search for a reputable, service oriented 3PL that can handle the demands of a highly seasonal business to pick, pack and ship parts quickly. I received several qualified 3PL leads that matched what we were looking for. After reviewing and speaking with many one stood out from the rest, and we found a great partner. We could not recommend WarehousingAndFulfillment.com enough.

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Denis Mills

We found the perfect third-party fulfillment vendor through insightQuote. We never would have found them on our own. We can’t thank you enough and our customers thank you too.

Sarah De Munck

Thanks for all of your help. This was a huge undertaking for us and your guidance was extremely helpful!

Gwynne MacHattie

Thank you so much for your excellent service. We have chosen one to go forward with. This has saved us a great deal of time.

Ash Cook

They really listened to our requirements and then matched us with great vendors that could meet our specific challenges.

Corky Bless

I just wanted to say thank you so much for setting me up with these vendors. I have found pricing better than I ever expected to find.

Brian Chui

Legit, this was such a good experience ... I was shocked how fast the vendors contacted me and got the ball rolling. This was such a pleasant experience

Donald Willick

What an awesome service. A problem I fought with daily for over 3 weeks, solved in less than 24 hours.