Xpert Fulfillment Reviews & Ratings

Who is Xpert Fulfillment?

Xpert Fulfillment is a third-party logistics provider that offers a range of services to businesses looking to outsource their fulfillment needs. In this review, we’ll provide a comprehensive overview of Xpert Fulfillment’s pricing, facilities, services, and software, as well as user reviews to help you decide if they might be the right fulfillment partner for your business.

Xpert Fulfillment is an order fulfillment company located in Benzonia, Michigan. Xpert is a boutique, single location, fulfillment provider that helps companies of all shapes and sizes, ranging from startups to Fortune 500 businesses. Founded in 2007, the company has grown to over 500 customers (which is a large number of clients for a boutique fulfillment center). The company helps both US and European e-commerce companies alike.

Xpert Fulfillment Pricing

Xpert Fulfillment prides itself on its low fulfillment rates. The company offers competitive pricing with a per-item fee plus storage fees, and discounts for high-volume clients. In addition, Xpert advertises heavily that it has No minimums, No setup fees, No account processing fees, and No receiving fees (as a point of note, view our article on fulfillment pricing to see why you should be cautious about fulfillment centers advertising that they do not charge certain fees). Xpert has detailed information on its website about its fulfillment pricing, including discount rates for companies shipping over 2,000 orders per month. Xpert Fulfillment also claims to price match against any other fulfillment center.

While their pricing structure is straightforward, there may be additional fees associated with certain services or requests. Overall, their pricing model is ideal for businesses with moderate to high-volume orders.

Xpert Fulfillment Facilities

Xpert Fulfillment operates over 100,000 square feet in storage space in Michigan, featuring cutting-edge technology and automated systems to enable timely and precise order fulfillment. While it may suffice for some businesses, larger companies with large inventories may require more space.

Furthermore, their central location is helpful for many companies, as it streamlines outbound shipping transit times and costs for companies that ship all across the US. However, its northern location may not be fully ideal for US distribution, whereas injection of orders into Canada (and specifically the greater Toronto area) will be maximized.

Xpert Fulfillment Services

Xpert Fulfillment offers a range of services, including pick and pack, kitting, assembly, and custom packaging. The company can integrate with virtually any online shopping cart, and specializes in a wealth of industries, including:

• Kickstarter fulfillment
• Games and toys
• Vitamins and supplements fulfillment
• eBay and Amazon fulfillment
• Tech and electronic goods
• Consumer goods
• Cosmetics warehousing
• Apparel fulfillment
• Book fulfillment
• Crowdfunding fulfillment
• International fulfillment

While their services are comprehensive, there may be limitations on customization and unique requests. Overall, their services are suitable for businesses with moderate to high fulfillment needs.

Xpert Fulfillment Software

Xpert Fulfillment offers user-friendly software capabilities, with integration with a wide range of popular ecommerce platforms like Shopify, WooCommerce, and Amazon. However, their reporting and analytics features may not be as advanced as other providers. Overall, their software is ideal for businesses seeking straightforward and easy-to-use software capabilities.

Pros of Xpert Fulfillment

• Competitive pricing – Xpert Fulfillment offers a cost-effective pricing structure, including a per-item fee plus storage fees and discounts for high-volume clients.
• Experienced staff – Their knowledgeable and professional staff provide personalized service to clients.
• Range of services – Xpert Fulfillment offers a variety of customizable services, including pick and pack, kitting assembly, and custom packaging.
• User-friendly software – Their software is accessible and provides real-time updates, as well as integration with many popular eCommerce platforms like Shopify and Amazon.
• No long-term contracts – Xpert Fulfillment offers flexibility with no long-term contracts, minimum order requirements, or setup fees.

Cons of Xpert Fulfillment

• Potential hidden fees – Some customers have reported unexpected costs associated with additional services or requests, which can increase the overall cost of using Xpert Fulfillment.
• Limited facility space – Xpert Fulfillment operates a 100,000 square foot facility in Michigan, which may not be sufficient for larger businesses or those with extensive inventory requirements. Furthermore, split location of inventory isn’t a possibility with Xpert Fulfillment with their one location presence.
• Limitations on customizations – There may be limitations on customization and unique requests, which may not meet the needs of businesses seeking a highly personalized approach to order fulfillment.
• A perceived preference for higher volume – Smaller companies and startups may find that Xpert isn’t as interested in their business, as their is a bit of a focal point towards larger companies and volume shippers, which is common once a company grows.
• Service capacity – Xpert claims to have over 500 customers, which means there are a lot of accounts under one roof. This may make customized service challenging with so many customers to service.

User Reviews for Xpert Fulfillment

Xpert Fulfillment has an average rating of 4 out of 5 stars based on user feedback from various sources. Customers have praised their quick and efficient order fulfillment, knowledgeable staff, and excellent customer service. However, negative reviews have also mentioned potential hidden fees and occasional delays during peak seasons. Furthermore, reviews online are minimal, which is surprising considering they have over 500 customers. This may be reason to dig deeper if you’re considering using them.

Overall, Xpert Fulfillment has generally positive user reviews with some areas for improvement mentioned by some customers.

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