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Sweetwater Logistics was founded in 2009 in Charlotte, North Carolina. Founder and President Steve Thomson chose Charlotte as a home base for the logistics company because of its prime location, with shipments leaving 3PL fulfillment warehouses in Charlotte reaching 80 percent of the United States population within 2 days. This access is a big deal to Sweetwater, which not only strives to get your products into your customers hands as soon as possible – they strive to get 99.8% of orders placed before 3:30 pm out the door the same day they’re placed. It may seem like quite a feat, but it’s a goal Sweetwater says they’ve never once missed in their ten-year history.
An active participant in the daily operations of Sweetwater, Steve Thompson acts as the main point of contact to all accounts, allowing clients to speak directly with him about their account without having to go through a chain of command or a middleman to address questions or concerns.
Priding themselves on their collaboration with their clients, Sweetwater Logistics constantly looks for to new ways to help clients grow their business. If they see an opportunity their clients can benefit from, Sweetwater Logistics will introduce that opportunity to them, saving them time and even increasing their revenue. This aligns quite well with Sweetwater’s business model of increasing orders and reducing costs, and doing so by utilizing cutting edge technology.
Sweetwater Logistics posts their easy-to-understand fee schedule right on their website, so you know exactly what to expect to pay when choosing them for your logistics. With no monthly minimums or contracts to sign, Sweetwater Logistics’ clear and concise fee schedule charges clients only for the services they use, with no hidden fees. They also explain their fees in detail, so customers not only see what they’re paying for, they understand where the number comes from. For example, Sweetwater charges a $4.00 per pallet fee, but if merchandise arrives un-palleted, there is a two-dollar minimum surcharge per receipt. If an item does not have a UPC, Sweetwater charges an additional fee of one-dollar per order and 50-cents-per-item to process that merchandise. Sweetwater can add a UPC label to any merchandise for just $.25 per item with a $25 minimum.
Sweetwater Logistics will also use your own packaging, or they can provide packaging for you for a fee, with kitting and assembly running a competitive $35 per man hour. As for billing, standard payment is due in net ten days, and a 3 percent late fee is assessed for any invoices paid past their due date.
It’s pricing for a single item order ranging from $1.95 to $3.00 depending on volume is very competitive.
Located in Charlotte, North Carolina, Sweetwater Logistics strategic location allows it to reach 80 percent of the US population within two days. Sweetwater’s proximity to ports also allows the company to work seamlessly with clients entering the US market from abroad.
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