View the 3 pitfalls to avoid that cost up to 6% in fees.

ShipNetwork Reviews & Ratings

Match Me Up
ShipNetwork Reviews & Ratings
📅 Disclaimer
✍️ Written by: Will Schneider 🖊️ Edited by: Brandy Welborn
× We evaluate warehousing providers using research, data, and direct industry feedback, never paid placements or commissions. Learn how we maintain objectivity.

About ShipNetwork

ShipNetwork, formerly Rakuten Super Logistics, is a third-party logistics (3PL) provider founded in 2001, originally operating as Webgistix. It offers nationwide order fulfillment services designed for eCommerce businesses with high shipping volumes. The company requires a minimum of 250 shipments per month, making it a better fit for larger businesses.

Shipnetwork’s fulfillment model incorporates cloud-based inventory management, Smart Freight shipping optimization, and carrier partnerships with UPS, DHL, and USPS. However, customer feedback indicates issues with inventory management, shipping accuracy, and inconsistent service across different warehouse locations.

Strengths and Weaknesses

Strengths

  • Fulfillment Network: Warehouses are strategically located across the U.S., allowing for 1-2 day shipping in many regions.
  • Inventory Management System: Cloud-based tracking provides real-time stock visibility and integrates with platforms like Shopify, Amazon, and WooCommerce.
  • High-Volume Capacity: Structured for businesses shipping thousands of orders per month.
  • Kitting & Subscription Box Services: Supports custom packaging and bundling.

Weaknesses

  • Not for Small Businesses: Minimum order requirement excludes startups and low-volume sellers.
  • Inventory Management Issues: Reports of lost stock and shipping errors across multiple fulfillment centers.
  • Customer Support Complaints: Slow response times and difficulty resolving issues.
  • Inconsistent Performance: Service quality varies by warehouse, affecting shipping accuracy and delivery times.

Pricing Breakdown

ShipNetwork does not publicly disclose pricing. Prospective customers must request a quote, with pricing based on order volume and additional service needs.

Key Pricing Considerations:

  • Minimum Order Requirement: 500 shipments per month.
  • Pick & Pack Fees: Charged per item, though details are not publicly available.
  • Storage Fees: Variable, based on warehouse space usage.
  • Shipping Costs: Depend on volume, carrier selection, and destination.
  • Additional Fees: Possible charges for climate-controlled storage, lot tracking, and kitting services.

Facility Locations

ShipNetwork operates fulfillment centers across multiple U.S. regions:

  • West Coast: Anaheim, CA; Las Vegas, NV
  • Midwest: Chicago, IL
  • South: Houston, TX; Atlanta, GA
  • East Coast: Olean, NY; Scranton, PA; West Hazelton, PA
  • Mountain Region: Salt Lake City, UT

While this network covers major distribution points, customer reviews indicate that fulfillment speed and inventory accuracy vary by location.

Service Offerings

  • Order Fulfillment: Picking, packing, and shipping for eCommerce orders.
  • Inventory Management: Cloud-based stock tracking.
  • Returns Processing: Managed through fulfillment centers.
  • Kitting & Subscription Box Fulfillment: Custom product bundling and packaging.
  • Climate-Controlled Storage: Available for temperature-sensitive products.
  • Shipping Optimization: Uses Smart Freight and Xparcel for cost management.

Service Considerations

  • Limited Scalability: The minimum order requirement makes it less adaptable for businesses with fluctuating sales and smaller or startup companies.
  • Inventory Risks: Reports of stock loss and mismanagement raise concerns about reliability.
  • Technology Challenges: Some customers report software issues affecting fulfillment tracking.
  • Customer Support Gaps: Recurring complaints about response times and issue resolution.

Customer Feedback

ShipNetwork has mixed reviews, with several recurring concerns.

Common Complaints:

  • Inventory discrepancies and lost stock.
  • Incorrect shipments and order mix-ups.
  • Difficulty reaching customer support.
  • Processing delays at certain warehouse locations.

Positive Feedback:

  • Fast 1-2 day shipping when fulfillment runs smoothly.
  • Strong eCommerce integrations.
  • Cloud-based tracking offers good stock visibility.

Review Scores:

ShipNetwork Comparison

ShipNetwork Fulfillment Summary

ShipNetwork provides broad coverage and strong eCommerce integrations for businesses shipping at scale. However, inventory accuracy, service consistency, and pricing transparency remain concerns. Companies needing more flexibility or hands-on support may find better alternatives that offer transparent pricing and dependable fulfillment.

How WarehousingAndFulfillment.com Operates

WarehousingAndFulfillment.com matches businesses with vetted providers based on specific needs. Unlike single-provider fulfillment models, this approach offers greater flexibility and pricing stability.

Vetting Process:

  • Application & Interviews: Each provider undergoes a screening process.
  • Reputation & Credit Checks: Financial stability and customer feedback are assessed.
  • Client References & Performance History: Providers are evaluated on reliability and accuracy.
  • Consistent Pricing Models: Reduces the risk of unexpected costs.

WarehousingAndFulfillment.com connects businesses with fulfillment partners that align with their size, order volume, and growth needs—avoiding the operational risks and service inconsistencies found with some larger 3PL providers.

Last Step

Since 2005 We’ve Been Helping Companies Just Like Yours

Your contact information is held in the strictest of confidence. We will contact you before we connect you with vendors so that we can learn about your situation, obtain any of your contact preferences, and answer any of your questions.

YOU have control over your contact details:

  • No unwanted contacts – you control how vendors respond to you
  • Remain confidential if you wish
  • No commitment to choose any of our vendors
  • Ask our Fulfillment experts any questions you have!
author avatar
Will Schneider President

Will Schneider is the Co-Founder and President of WarehousingAndFulfillment.com. He’s responsible for the strategic vision of the company. Previously, he served CEO of RMC Fulfillment and Clear Stream Fulfillment within the 3PL industry, gaining invaluable experience that helps the company best assist companies looking to outsource their fulfillment. In addition, Will served in executive management in the lead generation industry while at NetQuote, a leading lead generation company in the insurance vertical. See full bio

We Care About Your Privacy. Your information is shared with only pre-screened providers. You may opt out of communication at any time. View our Privacy Policy.

Warehouse Floating Block Design

Are you ready for

CUSTOMIZED WAREHOUSING & FULFILLMENT

that fits your
company needs?

Warehouse Floating Block Design

Get Started Today!

MATCH ME UP! Warehouse Floating Block Design

What Our Customers Say About Us And Our Work

Warehouse Customer Image

Jo-Ann Hill

I want to say thank you for your help in finding a warehouse so quickly. Your service was amazing. I received replies the same day and have selected a company that will work well for us. I definitely recommend your services.

Warehouse Customer Image

Vee Zeniuk

I wanted to express my gratitude for your services and let you know that it was a very enjoyable experience! We have selected one of the companies and they are awesome!

Warehouse Customer Image

Mujeeb

You are doing such a great job and this service that you provide is a life saver for people especially startups like me....We cannot spend budgets on researching as much as the big firms can...and you provide us one stop solution which will answer all our questions.

Warehouse Customer Image

Joyce Sloss

I just wanted to let you know that I selected one of your vendors as our fulfillment house. They can do what we need and we’re looking forward to working with them. They can handle our “special projects” fulfillment, which was key to our decision in bringing them onboard. I appreciate this service. It was great for our company.

Warehouse Customer Image

Jeffrey Schmidt

I didn’t know there was so much difference in fulfillment companies — this was my first time in need of this sort of service. After a Google search I luckily stumbled upon WarehousingAndFulfillment.com. They saved me an incredible amount of time and money. Within minutes I had a couple of emails from good companies that fit my situation. I am very appreciative of their help.

Warehouse Customer Image

Eric Kolb

Warehousing and Fulfillment was the perfect matchmaker in finding us a fulfillment partner. They provided several great options, all of whom were very responsive and willing to take the time to talk through our needs. We ended up going with W&F’s top match and we couldn’t be happier. I highly recommend W&F, particularly to anyone whose business relies on a strong fulfillment partner.

Warehouse Customer Image

Paul Sauer

We were having multiple issues with our 3PL fulfilling warranty replacement parts. Our company needed to make a change and make one fast. I reached out to WarehousingAndFulfillment.com to facilitate my search for a reputable, service oriented 3PL that can handle the demands of a highly seasonal business to pick, pack and ship parts quickly. I received several qualified 3PL leads that matched what we were looking for and we found a great partner.

Warehouse Customer Image

Denis Mills

We found the perfect third-party fulfillment vendor through insightQuote. We never would have found them on our own. We can’t thank you enough and our customers thank you too.

Warehouse Customer Image

Sarah De Munck

Thanks for all of your help. This was a huge undertaking for us and your guidance was extremely helpful!

Warehouse Customer Image

Gwynne MacHattie

Thank you so much for your excellent service. We have chosen one to go forward with. This has saved us a great deal of time.

Warehouse Customer Image

Ash Cook

They really listened to our requirements and then matched us with great vendors that could meet our specific challenges.

Warehouse Customer Image

Corky Bless

I just wanted to say thank you so much for setting me up with these vendors. I have found pricing better than I ever expected to find.

Warehouse Customer Image

Brian Chui

Legit, this was such a good experience ... I was shocked how fast the vendors contacted me and got the ball rolling. This was such a pleasant experience

Warehouse Customer Image

Donald Willick

What an awesome service. A problem I fought with daily for over 3 weeks, solved in less than 24 hours.

Why You Should Trust Us

WarehousingAndFulfillment.com’s content, including ratings and recommendations, is curated by a team of dedicated warehousing experts with decades of experience in the logistics industry. Each writer and editor adheres to WarehousingAndFulfillment.com’s strict editorial and evaluation guidelines. Our work has been featured in authoritative industry publications such as Information Week, Bplans, Supply & Demand Chain Executive, Chain Store Age, Parcel Industry, Manufacturing Digital, and The Association for Supply Chain Management. Since 2005, our experience in matching businesses with warehouse solutions and vetting warehouse providers includes:

137,609
Trust Icon 1

Individual searches processed for warehousing solutions.

64,265
Trust Icon 2

Companies matched with vetted warehouse providers.

5,961
Trust Icon 3

Warehouse providers reviewed.

481
Trust Icon 4

Warehouse providers approved.

Warehouse Arrow Up Circle