Rakuten Super Logistics Reviews & Ratings

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Rakuten Super Logistics U.S. was established in 2001. Originally known as Webgistix, Rakuten has a wide fulfillment network across the country, allowing you to ship orders to a wider customer base quickly and efficiently.

Rakuten Super Logistics

As a large company, Rakuten Super Logistics has almost every service you can imagine to accommodate your shipping and fulfillment needs. Their goal is to provide the best for their customers and create long-lasting client relationships. With fulfillment companies all over the country, they are a very attractive choice for warehousing and fulfillment services.

Rakuten Super Logistics Pricing

Unlike many fulfillment services companies, Rakuten does not post their fulfillment rates and pricing online. To get a quote, you can call or email Rakuten Super Logistics. They base their pricing on monthly order volume, but you must have a minimum of 250 orders to access their fulfillment services – which means they aren’t the best option for a startup or small business looking for fulfillment services. For larger businesses, however, they can fulfill 10,000+ orders per month per customer, making Rakuten Super Logistics a great option for large businesses.

Rakuten Super Logistics Facilities

Rakuten Super Logistics has facilities all across the country. You can reach any region of the United States in 1-2 days with their strategically placed warehousing facilities.

They have facilities in Anaheim, Las Vegas, Reno, Chicago, Austin, Houston, Atlanta, Carlstadt, Olean, Scranton, Denver, and Salt Lake City, so there is truly no corner of the U.S. that you won’t be able to reach quickly.

Rakuten Super Logistics Services

Rakuten Super Logistics boasts a large variety of services. From ecommerce order fulfillment and return management to kitting subscription box fulfillment, they have you covered with any need you may have.

Rakuten Super Logistics’ kitting and subscription services allow for customizable product bundling. Their fulfillment and inventory system is cloud-based, so you can be in control of your orders and inventory at all times. Rakuten also offers climate-controlled warehousing, lot tracking, and project-based services to further accommodate your business.

Rakuten Super Logistics Software

Rakuten Super Logistics uses Xparcel and Smart Freight, giving you access to efficient, low-cost smart shipping and transportation of your products. They partner with FirstMile (a Rakuten company), DHL, USPS, and UPS, so you can pair the most cost-effective and efficient shipping service with each order. They also partner with Shopify, Amazon, eBay, Magneto, Walmart Marketplace, WooCommerce, BigCommerce, Channel Advisor, ShipStation, and Volusion so you can integrate your business with the biggest shopping platforms.

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Pros of Rakuten Super Logistics

There are many reasons why Rakuten Super Logistics is a great choice for warehousing and logistics services. They promise 100% order accuracy from any of their facilities across the nation, and they are strategically located so that you can ship almost anywhere in the country in 1-2 days from their warehouses. For this reason, they are a great option if you’re focusing on growing your business and currently ship a high volume of monthly orders.

Their many services make Rakuten Super Logistics an attractive choice to locate your business’s storage and fulfillment. It’s always good to know that your 3PL is utilizing the best, new technology, and Rakuten does that with their cloud-based fulfillment and inventory system and eCommerce integrations. Overall, Rakuten is a great option for large, fast-growing companies.

Cons of Rakuten Super Logistics

Rakuten Super Logistics is not be the best option for small businesses. They base their pricing on monthly order volume and require a minimum of 250 orders per month, so if you’re just starting out, you’ll want to look at other options for warehousing and fulfillment services. Furthermore, Rakuten has received a higher percentage of negative reviews than most companies, which is detailed below and is a definite cause for concern.

Rakuten Super Logistics Reviews

WebsiteNumber of ReviewsAverage RatingReview Quality
Yelp31.5 / 5 Stars4 / 5
Trustpilot32.8 / 5 Stars3 / 5
Webretailer.com242.7 / 5 Stars4 / 5

The reviews, overall, aren’t great for Rakuten Super Logistics. On Yelp and Trustpilot, the few reviews that are present are not good, but keep in mind that RSL services many customers, and the few that have a bad experience are more likely to leave a review than the many that have good experiences.

On Webretailer.com, there are some more positive reviews, but the negative reviews have the same complaints. Most negative reviews cite issues with lost inventory, shipping wrong products to customers, and difficulties with the technology RSL utilizes. However, the positive reviews praise Rakuten Super Logistics’s excellent customer service and fast shipping and fulfillment.

The Final Word on Rakuten Super Logistics

Rakuten Super Logistics is a big name in the industry that has been around for quite some time. While the company may be a good choice for some (especially larger companies), Rakuten isn’t going to be the best fit for small businesses, startups and growing companies with lower order volumes per month. Furthermore, a great deal of due diligence is necessary to determine if the company is the best fit for your business, given the high percentage of negative reviews online.

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