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MAI Fulfillment Reviews and Ratings

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MAI Fulfillment is a business process outsourced solutions provider founded in 1981. With a single location in Elgin, Illinois, MAI is conveniently located in the Midwest US for streamlined shipping throughout the US. But unlike most standard fulfillment providers, MAI is unique in that it offers a multitude of business services beyond fulfillment and shipping. In addition to custom fulfillment services, MAI Fulfillment offers high quality, high touch, contact center solutions, technology support services, marketing communications support services, and branded environment services. Most importantly, MAI has developed a solid reputation, known for its expertise in omni channel, B2B and B2C, warehouse, fulfillment and distribution services, account management, customer service and all things eCommerce. The average client tenure at MAI is over 7 years because the company delivers an exceptional customer experience.

MAI Fulfillment

 

MAI Fulfillment Pricing

MAI does not publish their prices on their website but offers customers and potential customers a contact form to request quotes through the site, as well as an option to call for a custom quote. They offer custom packages to suit the needs of small and large sized business alike.

MAI Fulfillment Facilities

Centrally located within the US in Elgin, Illinois, MAI’s fulfillment center offers strategic transit times for shipments across the US, and competitive shipping rates across multiple time zones. In fact, the company is only short drive from O’Hare International airport, and the facility is close to major State highways (Routes 14, 31 and 176) and Interstate I-90, easing the injection of packages into popular shipping and freight hubs.

MAI Fulfillment is open during standard business hours for fulfillment operations and 24/7, 365 days per year for call center services.

MAI Fulfillment Services

As the company mentions on their website, fulfillment and call center solutions are not necessarily glamorous, but they are detrimental to the success of a product-based company. Therefore, being able to execute flawless full-scale fulfillment services is imperative – and MAI Fulfillment delivers on the entire spectrum of outsourced fulfillment and support services. MAI supports receiving of products, inventory management, fulfillment and shipping and returns management (including inspection management, re-packaging, and destruction of inventory is needed). Their special fulfillment services offered includes kitting and re-packaging, DVD production, merchandise display pack outs, and more.

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What our customers say?

Jo-Ann Hill

I want to say thank you for your help in finding a warehouse so quickly. Your service was amazing. I received replies the same day and have selected a company that will work well for us. I definitely recommend your services.

Ash Cook

They really listened to our requirements and then matched us with great vendors that could meet our specific challenges.

Corky Bless

I just wanted to say thank you so much for setting me up with these vendors. I have found pricing better than I ever expected to find.

B2B and B2C Fulfillment

MAI is capable of handling both B2C (business to consumer) and B2B (business to business) transactions. The key to their ability to handle all types of B2C and B2B scenarios is the technology that powers the company – enabling them to integrate with all omnichannel sales paths online, as well as stringent B2B integrations, including big box retailer EDI systems.

Call Center Services

Most standard fulfillment providers do not offer call center services, which makes MAI stand out from the pack. The company offers both inbound and outbound call center support, with operating hours that extend all hours of every day of the year. Of particular interest to users of fulfillment services is that MAI has extensive experience in e-commerce call center support services.

Integrated Marketing Services and Branded Environment Services

MAI Fulfillment goes beyond fulfillment and call center services by offering yet another subset of services – integrated marketing and brand environment support services. Simply put, integrated marketing entails graphic design services, website support services, advertising services, and print production services. Branded environment support services entail the procurement and production of branded corporate merchandise – so the company can help with services well beyond that of a standard fulfillment provider.

MAI Fulfillment Software

MAI’s contact center and warehouse/fulfillment services are driven by cutting edge technology that is powered by the most reliable and sophisticated hardware in the industry. In fact, the company developed its own internal, proprietary software called MARS (MAI Fulfillment Response System). Because it is a proprietary system, the company can build unique and custom solutions for its customers, rather than fitting into the box of most standard warehouse management systems (WMS). MAI’s custom build system integrates with any system and provides all the standard bells and whistles. However, what really stands out is that offers full customization for reporting and KPI (key performance indicator) management, allowing customers to track every metric needed to be successful.

MAI Fulfillment Pros

The most obvious “pro” of using MAI for your fulfillment needs is that they can help in so many other ways. From call center support for e-commerce sellers, to marketing support and website support services, the company provides a breadth of services that extend far beyond most fulfillment houses. Furthermore, with operations in the Midwest US, shipping times and costs will be enhanced. Finally, being a mid-tier fulfillment center with call center services and robust technology solutions, MAI has all of the tools to offer extremely high touch points and overall service, as opposed to some of the larger players that rely more heavily on email and chat support.

MAI Fulfillment Cons

MAI Fulfillment is a single location, regional fulfillment provider, meaning they do not have multiple locations spread throughout the country. For companies that need to split locate goods and capitalize on extremely fast shipping times to all areas of the country, MAI may not offer as competitive of a solution as a fulfillment provider with more locations. Furthermore, as a smaller or mid-tier fulfillment house, MAI does not have as many reviews as some of the larger players in the industry.

MAI Fulfillment Reviews

MAI boasts a very exclusive set of customers. From Smuckers and Serta to smaller and growing e-commerce retailers, MAI Fulfillment is capable of handling fulfillment operations for businesses of all shapes and sizes. As a mid-tier fulfillment provider, it comes as no surprise to see a limited amount of data on the reviews for the company. On Google reviews, MAI earned a 4.7-star overall review over seven total reviews. While there was not much detailed information from the reviewers, nearly all companies provided a 5-star review of their experience with MAI.

What Our Customers Say About Us And Our Work

Jo-Ann Hill

I want to say thank you for your help in finding a warehouse so quickly. Your service was amazing. I received replies the same day and have selected a company that will work well for us. I definitely recommend your services.

Vee Zeniuk

I wanted to express my gratitude for your services and let you know that it was a very enjoyable experience! We have selected one of the companies and they are awesome!

Mujeeb

You are doing such a great job and this service that you provide is a life saver for people especially startups like me....We cannot spend budgets on researching as much as the big firms can...and you provide us one stop solution which will answer all our questions.

Joyce Sloss

I just wanted to let you know that I selected one of your vendors as our fulfillment house. They can do what we need and we’re looking forward to working with them. They can handle our “special projects” fulfillment, which was key to our decision in bringing them onboard. I appreciate this service. It was great for our company.

Jeffrey Schmidt

I didn’t know there was so much difference in fulfillment companies — this was my first time in need of this sort of service. After a Google search I luckily stumbled upon WarehousingAndFulfillment.com. They saved me an incredible amount of time and money. Within minutes I had a couple of emails from good companies that fit my situation. I am very appreciative of their help.

Eric Kolb

Warehousing and Fulfillment was the perfect matchmaker in finding us a fulfillment partner. They provided several great options, all of whom were very responsive and willing to take the time to talk through our needs. We ended up going with W&F’s top match and we couldn’t be happier. I highly recommend W&F, particularly to anyone whose business relies on a strong fulfillment partner.

Paul Sauer

We were having multiple issues with our 3PL fulfilling warranty replacement parts. Our company needed to make a change and make one fast. I reached out to WarehousingAndFulfillment.com to facilitate my search for a reputable, service oriented 3PL that can handle the demands of a highly seasonal business to pick, pack and ship parts quickly. I received several qualified 3PL leads that matched what we were looking for. After reviewing and speaking with many one stood out from the rest, and we found a great partner. We could not recommend WarehousingAndFulfillment.com enough.

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Denis Mills

We found the perfect third-party fulfillment vendor through insightQuote. We never would have found them on our own. We can’t thank you enough and our customers thank you too.

Sarah De Munck

Thanks for all of your help. This was a huge undertaking for us and your guidance was extremely helpful!

Gwynne MacHattie

Thank you so much for your excellent service. We have chosen one to go forward with. This has saved us a great deal of time.

Ash Cook

They really listened to our requirements and then matched us with great vendors that could meet our specific challenges.

Corky Bless

I just wanted to say thank you so much for setting me up with these vendors. I have found pricing better than I ever expected to find.

Brian Chui

Legit, this was such a good experience ... I was shocked how fast the vendors contacted me and got the ball rolling. This was such a pleasant experience

Donald Willick

What an awesome service. A problem I fought with daily for over 3 weeks, solved in less than 24 hours.

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