James and James Reviews & Ratings

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About James and James Fulfillment

When it comes to e-commerce fulfillment services, James and James is a popular option for businesses of all sizes. They’re noteworthy for helping brands improve their inventory and shipping processes while streamlining operations.

James and James Fulfillment

James and James has modern UK and US facilities with various pricing options, including pay-as-you-go, custom pricing plans, and fixed monthly fees. Their services include order processing, pick and pack, shipping, and return management. Let’s take a deep dive into James and James’ service offerings for pricing, facilities, services, software, pros, and cons.

James and James Fulfillment Pricing

James and James’ pricing options are a significant advantage, with flexible pay-as-you-go pricing for businesses with inconsistent order volume. In addition, their fixed monthly fee option is ideal for those with a more predictable order volume, and custom pricing plans are available for brands with unique requirements.

The transparency and flexibility of James and James’ pricing options ensure that they suit your business needs without any hidden fees or surprises. In addition, the straightforward pricing structure allows you to only pay for the services you use, making it a reliable and cost-effective choice.

James and James Fulfillment Facilities

With advanced, state-of-the-art UK and US facilities, James and James strives to provide precise and effective order fulfillment. They also collaborate with numerous international delivery partners to make product delivery faster and easier worldwide.

James and James Fulfillment Services

James and James offers the standard range of fulfillment services, including the following:

  • Order Processing: James and James handles order processing on your behalf, allowing you to focus on other aspects of your business. They offer services, including receiving orders from various sales channels, as well as organizing and preparing them for fulfillment.
  • Pick and Pack: James and James pick the products for each order as they come in, pack them, and prepare them for shipment, to ensure every order reaches your customer in great condition and as fast as possible.
  • Shipping: James and James also offers e-commerce shipping services, a selection of reliable shipping carriers, and methods to ensure that orders are delivered quickly and cost-effectively to your customers. They also provide tracking services, so you always know where your shipments are.
  • Returns Management: James and James manage your return process while providing customers with a hassle-free return experience. This service includes handling the processing of returned items, assessing the condition of the items, and issuing refunds or exchanges.
  • Quality Control Measures: Jame and James ensure that orders are accurate and in good condition by implementing robust quality control measures. These measures include weight checks, barcode scans, and visual inspections to ensure products are packed correctly, labeled accurately, and in good condition.

With their streamlined and efficient fulfillment process, you can concentrate on expanding your operations, boosting your revenue, and streamlining your supply chain.

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James and James Fulfillment Software

James and James offers a range of software tools to help you manage your inventory and shipping. For example, real-time tracking features for inventory and shipping are available in a convenient online dashboard. Plus, James and James easily integrates with widely used e-commerce platforms such as Shopify and Magento, which can simplify the setup and management of your online store.

James and James’ software also includes features like automated tracking updates and alerts for low inventory levels to make managing your fulfillment processes easier.

James and James Fulfillment Pros

Let’s take a look at some of the reasons why James and James might be the perfect choice for your brand:

  • Pricing options: With their range of convenience pricing choices, including pay-as-you-go, fixed monthly fees, and custom pricing plans, it’s easy to find a pricing model that works for your brand.
  • Modern facilities: James and James boasts state-of-the-art facilities in the UK and the US equipped with the latest technology to ensure that order fulfillment is done accurately and efficiently.
  • Comprehensive services: With a complete and comprehensive blend of services, including order processing, pick and pack, shipping, and return management, James and James is a great choice for streamlining operations so you can concentrate on your expansion.
  • User-friendly software: James and James use tools that make managing inventory and shipping easier. These tools come with an online dashboard that allows you to track your inventory and shipping in real time and integrations with popular e-commerce platforms like Shopify and Magento.
  • Personalized customer service: James and James offers tailored customer support by designating an account manager for each client, guaranteeing all your business’s unique requirements are met.

James and James Fulfillment Cons

Let’s take a look at some of the downsides of this platform:

  • Limited global coverage: James and James’ facilities are currently located only in the UK and the US, which may limit their reach for businesses requiring international fulfillment services.
  • Limited service options: While James and James’ fulfillment services are comprehensive, some businesses may require additional services not offered, such as kitting or assembly services or small business call center services.
  • Unclear sustainability initiatives: Although James and James highlight its commitment to ethical and responsible business practices, there is no specific list of sustainability initiatives or efforts described on their website to reduce their environmental impact.
  • Lack of focus on small businesses and startups: James and James does have multiple locations in the US and the UK, which makes it a larger company. Oftentimes, as fulfillment companies scale, they focus on larger deals with larger order volume minimums and may not be the best fit for a small business or startup.

James and James Fulfillment Online Reviews

James and James’ reviews show positive responses from clients who have used their services. Overall, James and James’ ratings show their popularity with customers due to their quality control measures, software tools, and customer service.

However, while their pricing structure might not be great for smaller businesses with low order volumes, it works well for more prominent brands with high-volume shipping needs.

Get Started With a Top-Notch Fulfillment Partner Today

Looking for an efficient and trustworthy warehousing and fulfillment solution? Warehousing and Fulfillment is here to help! With extensive industry experience, we offer customized services such as storage, inventory management, order fulfillment, and shipping. We are dedicated to delivering exceptional assistance to ensure your business thrives. Contact us now and explore how we can enhance your operations and elevate your business to the next level.

What Our Customers Say About Us And Our Work

Jo-Ann Hill

I want to say thank you for your help in finding a warehouse so quickly. Your service was amazing. I received replies the same day and have selected a company that will work well for us. I definitely recommend your services.

Vee Zeniuk

I wanted to express my gratitude for your services and let you know that it was a very enjoyable experience! We have selected one of the companies and they are awesome!


You are doing such a great job and this service that you provide is a life saver for people especially startups like me....We cannot spend budgets on researching as much as the big firms can...and you provide us one stop solution which will answer all our questions.

Joyce Sloss

I just wanted to let you know that I selected one of your vendors as our fulfillment house. They can do what we need and we’re looking forward to working with them. They can handle our “special projects” fulfillment, which was key to our decision in bringing them onboard. I appreciate this service. It was great for our company.

Jeffrey Schmidt

I didn’t know there was so much difference in fulfillment companies — this was my first time in need of this sort of service. After a Google search I luckily stumbled upon WarehousingAndFulfillment.com. They saved me an incredible amount of time and money. Within minutes I had a couple of emails from good companies that fit my situation. I am very appreciative of their help.

Eric Kolb

Warehousing and Fulfillment was the perfect matchmaker in finding us a fulfillment partner. They provided several great options, all of whom were very responsive and willing to take the time to talk through our needs. We ended up going with W&F’s top match and we couldn’t be happier. I highly recommend W&F, particularly to anyone whose business relies on a strong fulfillment partner.

Paul Sauer

We were having multiple issues with our 3PL fulfilling warranty replacement parts. Our company needed to make a change and make one fast. I reached out to WarehousingAndFulfillment.com to facilitate my search for a reputable, service oriented 3PL that can handle the demands of a highly seasonal business to pick, pack and ship parts quickly. I received several qualified 3PL leads that matched what we were looking for. After reviewing and speaking with many one stood out from the rest, and we found a great partner. We could not recommend WarehousingAndFulfillment.com enough.

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Denis Mills

We found the perfect third-party fulfillment vendor through insightQuote. We never would have found them on our own. We can’t thank you enough and our customers thank you too.

Sarah De Munck

Thanks for all of your help. This was a huge undertaking for us and your guidance was extremely helpful!

Gwynne MacHattie

Thank you so much for your excellent service. We have chosen one to go forward with. This has saved us a great deal of time.

Ash Cook

They really listened to our requirements and then matched us with great vendors that could meet our specific challenges.

Corky Bless

I just wanted to say thank you so much for setting me up with these vendors. I have found pricing better than I ever expected to find.

Brian Chui

Legit, this was such a good experience ... I was shocked how fast the vendors contacted me and got the ball rolling. This was such a pleasant experience

Donald Willick

What an awesome service. A problem I fought with daily for over 3 weeks, solved in less than 24 hours.