The e-commerce marketplace is crowded with competition and building long term relationships with satisfied customers is a key strategy to maintain a successful business. Fulfillment operations hold a prominent place in this chain of satisfaction. As a third party logistics provider, you can help your clients improve their performance, which will improve both the client relationship with the customer and your relationship with the client. To ensure you provide your… Continue reading
Free shipping: it's an expected offering for many of today's customers, who are unwilling to feel as though they're paying more for an item than they would pay in stores. There's just one problem: shipping isn't really free, and it is retailers who are forced to contend with those prices. What's the real cost of free shipping to retailers? What kind of impact does it have on the bottom line--and… Continue reading
If you run an online business, you know that one of the most important steps in the process of selling goods is having customers check out their shopping carts. After all, this is how you sell your goods and make money. However, many times, shoppers will just abandon their shopping carts, leaving you out of luck. As a good businessperson, you recognize that losing profits like that is a problem and… Continue reading
The 2016 third-Party Logistics Study conducted by Capgemini Consulting and Penn State University shows continued collaboration between shippers and third-party logistics providers. This year's survey indicates that the partnerships between customers and logistics are becoming more proficient at what they do and the relationships are deepening. The study showed that 70% of logistics service users and 85% of 3PL agreed that the use of 3PL services has contributed to improved customer service… Continue reading
Even if you haven’t read about Jeff Bezos and his stunning commitment to customers at Amazon, chances are you have been one of his satisfied customers. It’s not difficult to imagine that the person at the top at Amazon has figured out a formula for success that pushes the limits of what most companies are comfortable doing. Over the past few decades, he has transformed what used to be known… Continue reading
In August, we conducted our annual warehouse costs and pricing survey. This year, we had more participation that ever, and we’d like to thank everyone that took the time to fill out the confidential survey. Before we launch into the results, it’s important to point out some of our assumptions. First, we did not record which answer was associated with a particular warehouse. This was done to allow vendors to… Continue reading
Ask experts like Entrepreneur Magazine, and you might think that fulfillment services do nothing more than handle "the process of receiving, packaging and shipping orders for goods". Yet, fulfillment services are much broader than that. In this article, we are going to look at the ways that modern fulfillment services have branched out, and in some instances, how they transitioned entirely from another form of business into a fulfillment service.… Continue reading
We’re at a turning point in the history of distribution—think advances like sci-fi-esque drone delivery. Getting to this point took not only great infrastructure, but also some pretty big technological advances. Plus, it took us a while to get here in the first place. In a previous article, we explored what the future of distribution has to offer. However, the future of distribution for us, in developed nations, is different… Continue reading
No doubt you've seen plenty of analysis in the business world about real-time technologies and how it's bringing more immediate results to companies. Whether it's real-time metrics, marketing, or communications – bringing more immediacy to customers and business associates helps companies make smarter decisions for the future in our fast-paced world. Similarly, real-time information is critical in your supply chain as well. At the heart of your warehousing and fulfillment… Continue reading
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