by Will Schneider
If you’ve ever researched a fulfillment company and looked at some of the large fulfillment companies like Amazon Fulfillment, then you know how frustrating it can be to simply get a live person on the phone. We recently had a company use our service to find a fulfillment company because after they filled out four quote requests on Amazon’s site, still nobody had contacted them. And even more interesting…there was no phone number on the website.
Now, don’t take us the wrong way – there are plenty of customers that are extremely happy with these types of companies and we’re sure that they do a great job of fulfillment overall. But to the small to mid-sized business that needs extra attention and prefers to actually get the chance to speak to a representative over the phone, there may be better options.
There are a number of very high quality small to medium sized 3PL companies that not only do a great job of fulfilling orders accurately but also offer a higher degree of customer service. It can be very critical for some companies to be able to speak with their fulfillment company in order to communicate the specific needs of their storage and distribution. Furthermore, it’s more realistic that significant relationships can be forged with the management at these 3PL companies, which can prove to be invaluable during different stages of the relationship as well as offering another key consulting advice to help your small business grow.
And finally, these smaller to mid sized 3PL companies usually offer very competitive pricing. Oftentimes, pricing is noticeably lower than pricing with the larger scale companies.
So remember, there are so many variables to consider when outsourcing your fulfillment and distribution, so take a look at all of the options in order to choose the best fit for your company.