by Will Schneider
With so many pick and pack companies out there, how do you know who to choose when it comes to fulfilling orders for your e-commerce business? The one thing you can be certain is that most pick and pack companies are going to tell you that they’re good at all types of fulfillment services, from retail and product fulfillment to e-commerce fulfillment. But there really are a select few that truly specialize in the intricacies of e-commerce fulfillment. So knowing what to look for will help you make the best decision.
E-commerce fulfillment involves shipping orders that come from an online web store (also known as a shopping cart). There are so many web stores and shopping carts to choose from – each with their own programming language and technology. Pick and pack companies that truly focus in on e-commerce fulfillment have the ability to integrate with most shopping carts seamlessly, meaning that they can automatically receive all of your orders from your website as well as send you back any information that you need after the packages are shipped (such as tracking information). There are a lot of details that can cause trouble and confusion when exchanging information between your shopping cart and your pick and pack company – from SKU information to handling charges passed on to customers to what happens if someone requests a change to their order after it has been submitted. This is why it’s important to have a pick and pack firm that knows what they’re doing.
Some of the questions you should ask your pick and pack company before making a decision:
What kinds of shopping carts can you integrate with?
What happens if a customer makes a change after the order has been submitted to you?
Can you update my shopping cart with the shipping costs?
Taking a thorough look at the pick and pack companies before making a selection can mean the difference between tremendous pain and great success.